Report an Accident

Accident Claim with AUTOBACS Car Care

If you have been involved in a car accident, you must report it to one of AUTOBACS approved reporting centres within 24 hours or by the next working day to make a claim. Contact us to make a report.

AUTOBACS Approved Reporting centers

Bukit Batok Outlet:

30 Bukit Batok East Avenue 6 S(659761)

Ubi Outlet:

10 Ubi View S(408543)

AUTOBACS Approved Reporting centers

Bukit Batok Outlet:

30 Bukit Batok East Avenue 6 S(659761)

Ubi Outlet:

10 Ubi View S(408543)

What to do

  • Do not panic.
  • If anyone is injured, call 995 for an ambulance or 999 for the police immediately.
  • Do not move the vehicles unless absolutely necessary.
  • Take photos of the accident scene and damage to all vehicles involved.

Important note:

  • You should avoid all unauthorised tow truck services or repair workshops. For assistance, contact +65 6444 2555.
  • You should not admit any liability, negotiate, or make any offer or settlement to a third party.

How To Make A Claim

Step 1

Exchange Information

Exchange information and particulars with the other parties involved. This will include, but is not limited to:
• Licence plate number of other vehicles involved
• Make, model and colour of other vehicles involved
• Name, address and NRIC of the other drivers.
• Contact number of the other drivers.
• Insurance company of other vehicles involved.

In addition, try to obtain the following information for your reporting to AUTOBACS:
• Date, time and place of the accident.
• Positions of the vehicles before and after collision.
• Particulars of all injured persons, if any, and note the extent of injuries.
• Particulars, such as name and contact number, of any witnesses.
• Weather and road conditions, e.g., visibility, whether traffic was heavy.
• If you have an in-car camera, do provide the video footage of the accident.
* Keep photographing the entire scene from different angles until you’ve covered the entire perimeter of the accident.
• Take pictures of all vehicles that were involved in the accident. Take pictures of the entire vehicle from several different angles.
• Take close-up shots of the damages resulting from the accident.

*Terms and conditions apply. Please refer to your auto policy for details.

Call our hotline for help

For accident reporting or other assistance, call our Accident Reporting Hotline at +65 6444 2555.

Step 2

Step 3

Report the accident

Report the accident within 24 hours of the occurrence or by the next working day. You will need to bring your vehicle (regardless of whether it is damaged) to any of our branches.

Bring the following with you to the reporting centre:
• Your NRIC.
• Insurance policy documents
• Driver’s license.
• For company-registered vehicles, your company stamp.

Important note:
You need to report all accidents promptly, regardless of whether you intend to make a claim. If you do not do so, your No Claim Discount may be reduced by 10%.

Making a Police Report

You must also report the accident to the police if it involves:

  • An injury.
  • A government vehicle.
  • Damage to government property.
  • A foreign vehicle.
  • A pedestrian or cyclist.
  • Hit-and-run damage to your vehicle.

Should a non-injury accident be subsequently reclassified as an injury accident, the Traffic Police will start an investigation and contact you for a statement.

Submission by
Autobacs Car Care Singapore

Determine the type of claim you are making:
• Own damage claim – claiming under your own policy.
• Third party claim – claiming from the other party if they are at fault.
• Private settlement – both you and the other party decide to settle the claim yourselves, without involving the insurance companies.

Step 4

Step 1

Exchange Information

Exchange information and particulars with the other parties involved. This will include, but is not limited to:
• Licence plate number of other vehicles involved
• Make, model and colour of other vehicles involved
• Name, address and NRIC of the other drivers.
• Contact number of the other drivers.
• Insurance company of other vehicles involved.

In addition, try to obtain the following information for your reporting to Autobacs:
• Date, time and place of the accident.
• Positions of the vehicles before and after collision.
• Particulars of all injured persons, if any, and note the extent of injuries.
• Particulars, such as name and contact number, of any witnesses.
• Weather and road conditions, e.g., visibility, whether traffic was heavy.
• If you have an in-car camera, do provide the video footage of the accident. You can get a waiver of up to S$1,000 on your accident repair excess.*

*Terms and conditions apply. Please refer to your auto policy for details.

Call our hotline for help

For accident reporting or other assistance, call our Accident Reporting hotline at 6444 2555.

Step 2

Step 3

Report the accident

Report the accident within 24 hours of the occurrence or by the next working day. You will need to bring your vehicle (regardless of whether it is damaged) to one of our approved reporting centres.

Bring the following with you to the reporting centre:
• Your NRIC or other identification documents and driver’s licence.
• For company-registered vehicles, your company stamp.

Important note:
You need to report all accidents promptly, regardless of whether you intend to make a claim. If you do not do so, your No Claim Discount may be reduced by 10%.

Making a Police Report

You must also report the accident to the police if it involves:

  • An injury.
  • A government vehicle.
  • Damage to government property.
  • A foreign vehicle.
  • A pedestrian or cyclist.
  • Hit-and-run damage to your vehicle.

Should a non-injury accident be subsequently reclassified as an injury accident, the Traffic Police will start an investigation and contact you for a statement.

Submit your claim

Determine the type of claim you are making:
• Own damage claim – claiming under your own policy.
• Third party claim – claiming from the other party if they are at fault.
• Private settlement – both you and the other party decide to settle the claim yourselves, without involving the insurance companies.

Step 4